How do I get my tracking number?
Tracking information is available on most orders. You will find the information in the dispatch confirmation email from the Philips Online Shop. Click on the link in the email to find the location of your parcel or check your order status. If you have a problem tracking your order, you can contact
the Philips Online Shop Call Centre by phone.
What are the delivery methods and delivery cost?
Shipping costs are calculated and displayed before you complete your order. You can find out the cost of the selected shipping method by placing products in our shopping basket and proceeding to the "checkout".
Right of retraction
What is the delivery time?
Coupons and discounts
How can I return my product and request a refund?
If for any reason you are not satisfied with your purchase you may return the product within 28 days of delivery. Customised products are not refundable. For more information, read our General Terms and Conditions of Sale
. For more information please contact
the Philips Online Shop Call Centre by phone. The representative will help you with the next steps.
How can I use the Coupons and Discounts?
Sometimes discounts are provided by using promotional codes. If you have received a promotional code, please enter it in the field provided during the online checkout process. Only one promotional code is permitted per order. The promotional code is case-sensitive so type it exactly as it appears in your offer. Promotional codes may only be used during the time period specified. Your discount or special offer will be applied when your order is submitted.