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To download and print your invoice please:

  • Go to My account
  • Fill in your email address and password
  • Once logged in click on My account – My order history
  • Select your order number
  • Click on view invoice
  • Click on the link download VAT invoice
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Tracking information is available on most orders. You will find the information in the shipment confirmation e-mail from the Philips Online Shop. Click on the link in the e-mail to find the location of your parcel or check your order status. If you have a problem tracking your order, you can contact the Philips Online Shop Call Center by phone.
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Unfortunately, you cannot change your shipping address or shipment method after your order has been submitted.
The order is immediately sent to the fulfillment agency and can no longer be changed by our system.
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Philips Online Shop offers a variety of shipping methods to meet your needs. Below table explains available delivery methods with corresponding prices and times. Please see the Delivery Table for more information:



Delivery Method
Delivery type
Products applicable
Delivery cost (incl. VAT)
Delivery details
Delivery times (from the time of dispatch)
Attempts and status tracking
  Postal
TNT - Post
Small accessories and spare parts
Free for orders above £50.00
£1.99 for orders below £50.00
Carrier may leave the parcel at your neighbours' at first attempt

Mailbox or to first closed door on ground floor
3-9 working days









No possibility to make delivery appointment


No delivery status tracking available
Notification card in case of missed delivery
  Parcel
UPS - Standard
  UPS - Express
All smaller products
Free for orders above £50.00
£3.98 for orders below £50.00 

£5.99
Carrier may leave the parcel at your neighbours' already at first attempt


To first closed door on ground floor
2-4 working days



Monday - Friday
8:00 a.m. - 6:00 p.m.





No possibility to make delivery appointment
Maximum 3 delivery attempts

Delivery status tracking available via UPS website
Notification card in case of missed delivery
  Pallet
TNT - Standard
TNT - Premium
TNT – Customised TV
Large items excluding customised TVs
Customised TVs only

Free

£19.99

Free
Carrier may not leave the parcel at the neighbours'

Service may be provided by other carriers (for example PDS)
To first closed door on ground floor
To the selected room inside your home
Carrier may not leave the parcel at the neighbours'



To first closed door on ground floor
3-5 working days


Monday - Friday
8:00 a.m. - 6:00 p.m.

Advance phone call to confirm exact day and timeslot of delivery:
Option 1 = 08:00-12:00
Option 2 = 10:00-14:00
Option 3 = 14:00-18:00
10-15 working days


Monday - Friday
8:00 a.m. - 6:00 p.m.

Advance SMS and e-mail to confirm delivery date 2-4 days before the appointment
 Option to change to another more convenient date via TNT website
Reminder SMS and e-mail on the day of delivery
Maximum 2 delivery attempts

Delivery status tracking available via TNT website
Phone call in case of missed delivery
Maximum 3 delivery attempts

No delivery status tracking available
  Notification card in case of missed delivery


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  • Fully insured and secure
  • Order receipt must be signed by the receiver
  • Unpacking and product installation not included
  • Taking back and recycling of old product not included
Above table contains a summary of prices for various delivery methods.
Delivery costs are clearly indicated in the shopping basket before you proceed to checkout to complete your order. Add selected products to your shopping basket and choose your preferred shipping method. The applicable cost will be calculated and displayed before you proceed to the checkout. You can also see delivery costs, after placing your order, on the Order Acknowledgment e-mail and on the online Order Status.

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Please see the Delivery Table for more information.
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We can only deliver to addresses within the UK. Orders placed on this site can only be delivered to the following addresses, with the exception of the Isle of Jura and other UK Islands:

Post codes starting with: KW, PA34, PA35, PA36, PA37, PA38, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78 and PA80.
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We cannot deliver to Gibraltar, the Channel Islands:

Post codes starting with: GY and JE the Isle of Man (IM), or to the Republic of Ireland.PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78 and PA80.
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Also we cannot deliver to a PO Box, BFPO address or military bases due to shipping restrictions. If you do have problems, you can contact the Philips Online Shop Call Center by phone.
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You will receive a Shipping Confirmation e-mail as soon as your order leaves our warehouse.
We aim to give the highest levels of customer satisfaction and orders placed at or before 9 am will typically be shipped on the same working day, but if:
  • Payment has been received before our cut-off time (9 am)
  • The order contains only standard, non-customized products
  • (customized orders typically take) longer to be processed.
  • Item is in stock
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