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To download and print your invoice please:

  • Go to My account
  • Fill in your email address and password
  • Once logged in click on My account – My order history
  • Select your order number
  • Click on view invoice
  • Click on the link download VAT invoice
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Tracking information is available on most orders. You will find the information in the shipment confirmation e-mail from the Philips Online Shop. Click on the link in the e-mail to find the location of your parcel or check your order status. If you have a problem tracking your order, you can contact the Philips Online Shop Call Center by phone.
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Unfortunately, you cannot change your shipping address or shipment method after your order has been submitted.
The order is immediately sent to the fulfillment agency and can no longer be changed by our system.
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Philips Online Shop offers a variety of shipping methods to meet your needs. Below table explains available delivery methods with corresponding prices and times. Please see the Delivery Table for more information:



Shipment type
Sort shipment
Shipment cost (incl. VAT)
Delivery days (When the order is place on workday before 11.30 CET, in workdays)
Sort of products
Indication of product measurements
Delivery options
Delivery attempts and delivery status
Returning of order
  Postal
DHL
PostNL
£1.99
£1.99
3-9
2-4
Spare parts, replaceble parts for your products
Some products which fit in the mailbox
All spare parts
 38 x 26.5 x 3.2 CM
Direct delivery
Direct delivery
3 delivery attempts




Track and trace not available

You will receive a notification card in case of missed delivery attempt
1 delivery attempt




Track and trace not available

Product will be returned after 3 failed delivery attempts
Not applicable
  Package
UPS Access Point
UPS Standard
UPS Express
£3.99
£3.99
£5.99
3-5
3-5
2-4
Standard products
Standard products
Standard products
Maximum 90 CM en 20 KG
 Maximum 270 CM en 70 KG
 Maximum 270 CM en 70 KG
Direct delivery
Carrier can delivery the
order to the
neighbours
Carrier can delivery the
order to the
neighbours
1 delivery attempt, next drop off with  UPS Access Point


Track and trace available
 1 delivery attempt, next  drop off
with UPS Access Point

Track and trace available


You will receive
a notification
card in case of
missed delivery
attempt.You can
pick up your
order the same
day in the mentioned
UPS Access
 3 delivery attempts




Track and trace available


You will receive
a notification
card in case of
missed delivery
attempt.You can
pick up your
order the same
day in the mentioned
UPS Access
Order will be returned if not picked up within 10 days.
Order will be returned if not picked up / delivered within 10 days.
Order will be returned if not picked up / delivered within 10 days.
  Pallet
TNT Standard
TNT Special
£3.99
£9.99
2 - 4
1 - 2
Large products
Large products
Minimum 270 CM and maximum 30 KG
Minimum 270 CM and 70 KG
Carrier can't deliver the order
to the
neighbours, but is allowed to hand over fulfilment to thirds
 Carrier can't deliver the order
to the
neighbours, but is allowed to hand over fulfilment to thirds
3 delivery attempts




Track and trace available

You will receive a notification card in case of missed delivery attempt
3 delivery attempts




Track and trace available

You will receive a notification card in case of missed delivery attempt
Product will be returned after 3 failed delivery attempts
Product will be returned after 3 failed delivery attempts


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  • Fully insured and secure
  • Order receipt must be signed by the receiver
  • Unpacking and product installation not included
  • Taking back and recycling of old product not included
Above table contains a summary of prices for various delivery methods.
Delivery costs are clearly indicated in the shopping basket before you proceed to checkout to complete your order. Add selected products to your shopping basket and choose your preferred shipping method. The applicable cost will be calculated and displayed before you proceed to the checkout. You can also see delivery costs, after placing your order, on the Order Acknowledgment e-mail and on the online Order Status.

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Please see the Delivery Table for more information.
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We can only deliver to addresses within the UK. Orders placed on this site can only be delivered to the following addresses, with the exception of the Isle of Jura and other UK Islands:

Post codes starting with: KW, PA34, PA35, PA36, PA37, PA38, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78 and PA80.
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We cannot deliver to Gibraltar, the Channel Islands:

Post codes starting with: GY and JE the Isle of Man (IM), or to the Republic of Ireland.PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78 and PA80.
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Also we cannot deliver to a PO Box, BFPO address or military bases due to shipping restrictions. If you do have problems, you can contact the Philips Online Shop Call Center by phone.
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You will receive a Shipping Confirmation e-mail as soon as your order leaves our warehouse.
We aim to give the highest levels of customer satisfaction and orders placed at or before 9 am will typically be shipped on the same working day, but if:
  • Payment has been received before our cut-off time (9 am)
  • The order contains only standard, non-customized products
  • (customized orders typically take) longer to be processed.
  • Item is in stock
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We’re moving house: limited product availability and shipping delay.

As we are currently changing warehouse in order to better serve you, please expect a delay in shipping time when placing an order. Due to this we can only offer a limited product availability. As of 7 June the situation will be back to normal and we can offer again our full portfolio and our standard delivery lead times.