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You can use the Product to Philips' return or the right to cancel the services and a refund of the price of the returned product available provided you within twenty eight calendar days from the date of delivery of the product. Customized products are not refundable. For more information, read our General Terms & Conditions of Sale. For more information please contact the Philips Online Shop Call Center by phone. The agent representative will help you with the next steps.
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We hope we can satisfy you, but if all else fails we will issue a refund. Your refund will be issued after we receive your item(s) at the Philips returns centre. As soon as we receive your item(s), we will arrange a refund to the payment card you used for your order. can expect a refund within a maximum of 10 working days of our receiving your return, depending on your original payment method. Credit card refunds will be sent to the card-issuing bank within 10 working days of receipt of the returned package. Please contact the card-issuing bank with questions about when the credit will be posted to your account. Please note: we will refund the relevant part of the purchase price for that product together with the product's normal postage charge - we cannot refund any priority, express or courier component of the postage charge. Please ensure you send all original parts. We reserve the right to charge for any accessories or parts missing from the product's original shipment to the payment card you used for the order. Please call Philips Online Shop Call Center for additional support.
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Your refund credit will appear on your card within 10 working days of us receiving your returned product.
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If you have received a damaged, defective or incorrect item(s), and you want to know more about our return process. In order to organize the return of your item(s), please always contact us by phone and our Philips Consumer Care or Online Shop agent will help you with the next steps.
Please prepare the item in its original packing if possible, make sure it is well protected to avoid any damage. Check all contents. Please ensure that all manuals and accessories are returned with the item(s). Please always contact the Philips Online Shop Call Center by phone. The agent representative will help you with the necessary steps.
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If you take delivery of a product from Philips Online Shop, and the carton or contents have been damaged in transit, you can return the item(s) to us within Return Guarantee period for exchange. Please check at the time of delivery that your order is correct. The product carton should be sealed and unopened. If you are unhappy with the state of delivery, please do not accept it and ask for the delivery agent to return the products to us. You can contact the Please always contact the Philips Online Shop Call Center by phone. The agent representative will help you with the necessary steps.
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In the unlikely event that you have a faulty product, you have the right to return it within the Return Guarantee period. Please keep all the packaging materials, accessories and warranty information that accompanies your product as this may be needed should there be a fault. If you choose to return the product, You can contact the Please always contact the Philips Online Shop Call Center by phone. The agent representative will help you with the necessary steps.
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As we process orders automatically, it is NOT possible to cancel an order between the times of placing the order and delivery. Exception are pre-orders which we can cancel before release date. Please always contact the Philips Online Shop Call Center by phone.
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